Cambridge United Football Club
The Cambs Glass Stadium
CAMBRIDGE UNITED CUSTOMER CHARTER
Cambridge United Football Club is committed to providing excellent service in every interaction with our customers.
We will endeavour to make every attempt to provide excellent service levels in all operations of the Club.
Main Website: www.cambridge-united.co.uk
How to Find Us
By Coach & Car
From the South – M11 to Junction 14, then turn east along the A14 dual carriageway:
From the North – A14 from Huntingdon, then turn east along the A14 dual carriage way:
Then exit the A14 at the fourth junction (situated east of Cambridge), up the slip road to the roundabout (signposted Stow-Cum-Quy). Turn right onto the A1303, and return westwards towards Cambridge. Go straight over the first roundabout, passing Marshall Airport to the left. Go straight over two sets of traffic lights to a roundabout. The Ground’s floodlights can be seen from here and McDonald’s is on the right.
Turn left onto the ring road. Turn right at the first roundabout (a large Sainsbury’s is on the left here), and go along Coldham’s Lane. After half a mile, immediately after the traffic lights turn right into Coldham’s Road before the railway bridge.
Coaches: Coach operators are asked to assist by observing the following:
Coaches must adhere to the route, and not drive past the front of the ground unless arrangements have been made at least 24 hours prior to a fixture with Cambridgeshire Police and Cambridge United FC to enable any disabled, elderly, and supporters with mobility problems to be dropped off at the main entrance
Coaches should arrive at the parking area by the route directed no earlier than two hours and not later than 3/4 hour before the kick-off.
Coach drivers will be required to turn off the vehicle’s engine when the coach is stationary in order to limit noise disturbance and fumes.
Coaches should not stop within 10 miles of Cambridge, nor at any premises where intoxicatings liquor is sold.
Departure should normally be within 30 minutes of the final whistle.
Access into and within the Stadium
Cambridge United Football Club will employ stewards on match days to direct traffic within the Stadium complex, ensure that only designated pass holders park on-site and that vehicles are parked in their allocated locations.
The designated users are likely to predominantly comprise employees and hospitality guests who arrive some time before and depart some time after the majority of spectators. However, since all of the specified users will be known in advance, the Club will require that all spaces are occupied within a specified time before the match kicks-off and that no vehicle departs within a set time after the match ends, in order to limit potential conflict with spectators on foot.